Unitel FAQs

Below are the most commonly asked questions. If you don't see  your question listed or if the answer doesn't give you the information you need please contact customer service at 948-3900.

How to set up a DSL Modem

Having trouble setting up your DSL Modem? See the video below for help!

How to read your bill

The layout, style and information presented have been designed to more clearly communicate with our valued customers. We hope that you find the new design pleasing, and that the information presented is easier to understand.

 

To view a sample Bill Please click here.

When are my payments due?

Customers are responsible for making payments in full and on time each month, or call the Customer Service Department at UniTel to find out about making a payment arrangement. The last thing we want to do is turn off your telephone service. Before we do, we will make every effort to help you keep your service on. We will send you a written notice beforehand, explaining why your service is being interrupted and what you can do to prevent it. To avoid late payment charges pay your bill on time: A 1.060% per month late payment charge will be billed to customers when bills remain unpaid 25 days after the postmark date on the envelope. Late payment charges do not apply to any items for which a customer has filed a dispute. For more information contact UniTel's Customer Service Department at 948-3900.

How, when & where can I pay my telephone bill?

You can pay our bill online any time at link for website here. You can also sign up at our business office for our EZ Pay which will automatically debit your credit card, checking account or debit card each month on the day your bill is due. You can also mail your payment in the envelope enclosed with your monthly statement or you are always welcome to drop your payment off at 3 Clifford Common, Unity. In the event that our offices are closed there is a payment box located out front for your convenience.

Do I qualify for a discount on my telephone bill?

Terms and Conditions for Lifeline Customers

 

To be eligible for a discount as part of the Lifeline program a customer must meet one of the following criteria:

 

  1. Participate in Federal Public Housing Assistance (FPHA) or Section 8;
  2. Participate in Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps;
  3. Participate in Low Income Home Energy Assistance Program (LIHEAP);
  4. Receive Supplemental Security Income (SSI);
  5. Receive Temporary Assistance for Needy Families (TANF);
  6. Have a household income that is at or below 135 percent of the federal poverty guidelines.
  7. Participate in a Qualified Medicare Beneficiary Program (QMB);
  8. Participate in a Specified Low Income Medicare Beneficiary Program (SLIMB)
  9. Or are a Qualified Individual (QI)

 

If eligible, the customer receives a federal discount of $9.25 and a state discount of $3.50 on one residential exchange service, either premium or economy. Resulting rates are $12.83 for premium exchange service and $11.33 for economy exchange service. The Customer is also relieved of the requirement to pay the $2.50 Access Recovery Charge for a total reduction in their bill of $15.25. Both services provide unlimited local calling within their designated calling area.  Customers pay for toll calls according to their chosen toll plan. 

 

 Optional Toll Plans

UTalk w/Lifeline
Call anyone anywhere in the US and Canada for only $38.74/ month. The UTalk bundle also includes premium phone service and two of our most popular calling features: Caller ID with Name & Number and Call Waiting.

 TALK2ME* Lifeline
One Flat Rate for all your in-state calling needs – Call anyone anywhere in Maine for one low rate. Premium phone service is also included all for only $28.74/month.

 All America Plan
The All-America plan is only $4.95/month, with a low 7.9¢/minute rate. This plan is good for both in-state and out-of-state calling. 

Statewide Calling Plan
One hour of in-state calling each month for $5.40/ month.  After the first hour, you pay $.08¢ per minute. 

 Standard Long Distance Plan
The Standard Long Distance Plan has no monthly fee with a low rate of only 14.9¢/minute. This plan is good for both in-state and out-of-state calling. 

The National Do-Not-Call Registry and your rights

You may register for the national do-not-call list by calling 1-888-382-1222 or at the internet web address HYPERLINK "http://www.donotcall.gov\" www.donotcall.gov. For TTY access, call 1-866-290-4236. All telephone subscribers have available to them the opportunity to register their phone number(s) on the national do-not-call list to avoid receiving commercial telephone solicitations. If you choose to do so, you are exercising your right to object to receiving such solicitations. You also have the right to revoke such an objection at any time. The national registry will preclude telephone solicitations made for commercial purposes only, and will not preclude telephone solicitations make by tax-exempt non-profit organizations soliciting, for example, for charitable or political purposes. The registry will also not prevent calls from companies with whom you have established a business relationship. If you or your organization engage in telephone solicitations, please be advised that you may be subject to federal do-not-call rules set forth in 47 C.F.R. § 64.1200, containing the FCC's do-not-call rules and governing restrictions on telemarketing and telephone solicitations, and 16 C.F.R. Part 310, containing the Federal Trade Commission's (FTC) do-not-call rules and governing abusive telemarketing practices.

E-Scout?

Via web-mail, UniTel customers have access to e-Scout, a Spam filtering system which allows users a high level of control over incoming email. E-Scout is designed to keep out unwanted mail, Spam, and viruses and provides users added security and convenience. Log on to your UniTel email account at http://webmail.Uninet.net and be sure to maximize your screen in order to view the e-scout icon.

E-Scout Features:

1.Server side filtering eliminates the need for client software

2.Web-mail integration allows simple and familiar access with a single sign-on

3. Works with existing e-mail and spam software without user intervention

4. Spam reporting reports spam to network administrators, helping stop spam at the source

5. Per-user settings allow users to create separate filtering settings per e-mail address Separate filtering settings and quarantine areas for spam, viri, and corrupt messages

E-Scout Benefits:

1. E-Scout stops over 98% of spam with less than 1% false positives

2. Provides leading open source anti-virus scanning that is updated several times daily

3. Quarantines e-mail messages rather than sending them to a black-hole

4. Allows users to review quarantines for false positives or negatives to ensure no e-mail gets lost

If I have a complaint or problem whom can I contact?

We want to help you solve your problem and will thoroughly investigate all complaints. If you have a complaint or problem, first call your Customer Service Representative at 207-948-3900. Your Customer Service Representative has a basic responsibility to try to answer your questions and resolve your problems. If we are unable to resolve the issue to your satisfaction, you have the right to appeal to the Maine Public Utilities Commission, Augusta, ME 04333, or call 287-3831 or 1-800-452-4699.

How do I set up Voice Mail?

Instructions for Published Number:
Initial set-up must take place from the telephone that is associated with your Voice Mail service. This is a security feature that Unitel, Inc. has provided. Your initial password will be 0000. Once you have completed the initial set up please change your password.
Initial Set-Up Dial into the Voice Mail system 948-9010, 234-9010 or 437-9010

Press 9 Voice Mailbox set-up
Press 1 Set-up your Greeting
Press 2 Set-up your Password
Press 3 Set-up your Recorded Name

Home Access Dial into the Voice Mail system 948-9010, 234-9010, or 437-9010. You will be notified of any new messages, which will automatically play.
Remote Access Dial your Mailbox number (this would be the telephone number the Voice Mail is setup on).

Press * when you hear the greeting.
Enter your password
Press #


Instructions for Non Published Number: Follow these instructions if your telephone is non-published or has Id-Line Blocking.
Initial set-up must take place from the telephone that is associated with your Voice Mail service. This is a security feature that Unitel, Inc. has provided. Your initial password will be 0000. Once you have completed the initial set up please change your password.
Initial Set-Up Dial into the Voice Mail system *82-948-9010, *82-234-9010 or *82-437-9010

Press 9 Voice Mailbox set-up
Press 1 Set-up your Greeting
Press 2 Set-up your Password
Press 3 Set-up your Recorded Name

Home Access Dial into the Voice Mail system *82-948-9010, *82-234-9010 or *82-437-9010 you will be notified of any new messages, which will automatically play.
Remote Access Dial your Mailbox number (telephone number the Voice Mail is setup on) from any telephone.

Press * when you hear your greeting.
Enter your password
Press #

How do I test my telephone and wiring?

Responsibility of Customer: You are responsible for the preliminary testing to determine whether the problem is in your equipment, wiring, or UniTel's facilities.
If you request UniTel to make a repair visit there will be a charge, unless you have signed up for the wire maintenance plan. Having UniTel's maintenance protection plan provides you with a free diagnosis per premise and assures you that there will be no additional charge for a UniTel technician's repair visit. Any materials used during a repair visit are not covered by the wire maintenance plan and will be billed to the customer. The wire maintenance plan is $2.00 a month and the customer must keep it on the account for twelve months. Here are some easy steps to follow to help determine where the problem is.
How to Check Your Telephone:
1. Determine if it is one phone or all phones that don't work.
2. Unplug all phones and test separately. If the problem is with only one phone, test that phone in another jack. If it still doesn't work, that phone is probably bad.
3. If the phone works in a different jack, go back to the jack where the trouble started and test it with a different phone. If neither phone works, then there may be a problem with the wiring to that jack.
4. If the telephones still don't work after testing each phone and jack separately, the problem may be in your wiring. 
(See How to Check Your Wiring).
How To Check Your Wiring:
If you have determined that there may be a problem with your wiring, follow these easy steps to determine if the trouble is your responsibility or UniTel's.
1. Go to the Network Interface Device (NID) normally located on the outside of your home (see Figure 1). If this is a trailer, the NID is located on a point pole.

2. Disconnect modular plug from Test jack (see Figure 2). This disconnects your inside wire from UniTel's facilities.

3. Plug a working phone with a modular line cord into test jack. If you receive a dial tone, the problem is with your wiring or equipment.
4. If you do not receive a dial tone, the problem is probably with UniTel's facilities and you should 
call UniTel's Repair Department at 948-5757.

How do I put a freeze on my long distance carrier?

IMPORTANT UNITEL CUSTOMER NOTICE ABOUT SLAMMING In today's competitive telecommunications environment, a significant problem known as slamming has developed in which the telecommunications companies chosen by subscribers are changed without their consent. Previously, UNITEL verified all changes received before executing them. The Federal Communications Commission (FCC) has now prohibited us from performing this service. In order to minimize the expense and inconvenience, which may result from slamming, UNITEL now offers its subscribers the additional protection of a freeze of their accounts. Subscribers may freeze the carrier providing any or all services, however, FCC Rules require a separate authorization for each service. If you choose to order a Preferred Carrier Freeze, UNITEL will not change the carrier providing service without your direct authorization. This means that before you or anyone else changes your specified carrier, one of the following must occur: You authorize UNITEL in writing to lift the freeze for the particular service. You orally request UNITEL to lift the freeze from the telephone line for which the change is to be made. This telephone call may be on a three-way conference call with the carrier to which you are changing the service and a representative of UNITEL. We will ask for identifying information during this call. The FCC requires these actions in addition in the FCC's verification procedures for changing a preferred carrier. In some circumstances, a long distance carrier may change your preferred carrier to or from another long distance company, which resells the services of that carrier. UNITEL has no way of preventing these changes under the current FCC rules. There is no charge for establishing a Preferred Carrier Freeze or (and) for lifting the freeze. The charge for changing carriers for any service is $ 5.00. A separate authorization is required for each service for which you request a freeze. As listed on the authorization form, Local Telephone Service: means local exchange service provided today by UniTel; intraLATA toll means: any toll calls made within the state of Maine (ie Unity, ME to Portland, ME); interLATA toll means long distance calls to places outside the state of Maine (ie toll call from Maine to New Hampshire). If you have any questions please contact UniTel at 948-3900. freeze: As listed on the authorization form, intraLATA toll means: any toll calls made within the state of Maine (ie Unity, ME to Portland, ME); interLATA toll means long distance calls to places outside the state of Maine (ie toll call from Maine to New Hampshire).

 

PIC Freeze Authorization Form