UniTel Statement on COVID-19

UniTel is monitoring and taking the Coronavirus (COVID-19) and its impact on our employees, customers and community very seriously.  As the list of shutdowns and cancellations continues to escalate, we are conferencing regularly internally and implementing changes and adjustments to maintain business continuity, maintain services and support while minimizing any service interruptions and providing a safe workplace to protect the health of our employees and customers as best we can.

We are taking extra precautions to ensure the ongoing safety of our customers and employees as follows:

  • We continue to advise our employees of personal hygiene, social distancing best practices, and provisioned workplace with sanitary supplies to prevent the spread of the virus in the community.
  • We are currently moving forward with plans to temporarily suspend over the counter service at our Customer Service Department effective Tuesday, March 17th until further notice.  We will, however, continue customer services online and via telephone. 

We strongly encourage you to use our digital tools:

  • Call our Customer Service at 948-3900, Monday – Friday (7:30AM – 4:30PM)
  • Visit our website to view and pay your bill at http://www.unitelme.com
    • First time users will need to click on “Make a Payment” 
      • Click “Continue” located at the bottom of the screen
      • Click on “Register Now” – Enter your 10-digit account number located on your UniTel statement, and contact our Customer Service at 948-3900 to receive a security code
      • Once enrolled, you can make a one-time e-payment online at your convenience.
    • You could also enroll in eBill to continue receiving and paying your bill online.
  • A payment drop box is also available 24/7 at our 129 Main Street, Unity location.
    • Payments that require a receipt will be emailed or mailed at your request.
    • If you have to pay with cash, please put in a sealed envelope with your name and phone number and place in the payment drop box.  Please understand that proper change will not be available and your overpayment will be credited to your account.
  • Call our Help Desk at 948-5757 anytime 24/7 to report a trouble

If you are concerned about paying your bill due to the ongoing public health situation, we can help by working with you to manage your bills and maintain service. We have temporarily suspended residential and business disconnections for non-payment. However, customers are still responsible for any balance due. Please call us at 

948-3900 Monday – Friday (7:30AM to 4:30PM) to speak to a customer service representative about your options.

We ask that if you have a service appointment at your home or business and are ill, please contact us so we can reschedule or take appropriate actions.

We continue to monitor the public health situation, and we are prepared to take additional actions as deemed necessary, following guidance from local, state and federal public health authorities.

For more information and ongoing updates on the public health situation, you can visit: